What we collect
- Your name, WhatsApp number and email from the forms.
- Booking details, such as the activity, dates, number of guests, notes, and the delivery address for Dive Shop orders.
- Payment status and order code from Midtrans or PayPal. Card numbers never reach us.
- Messages you send us on WhatsApp or by email.
- Health and certification details you fill in before diving, used only for safety.
How we use it
- To process and confirm bookings, including order, payment and invoice emails.
- To contact you about schedules, weather and changes to your booking.
- To keep you safe during activities.
- For bookkeeping and legal obligations.
We never sell your personal data.
Who we share it with
- Midtrans and PayPal, to process payments.
- Our hosting and email providers, to store data and send emails.
- The travel agent or partner involved in your booking, only as needed.
- Authorities, where the law requires it.
Cookies and third-party content
This website does not use advertising cookies or analytics trackers. Cookies are used only for our team's sign-in to the admin. YouTube, TikTok, Instagram or Facebook videos you play on the website load from those services and follow their privacy policies.
Storage and security
Data is kept on our hosting provider's servers and opened only by authorised team members, each with their own account and password. Booking records are kept as long as needed for our services and bookkeeping, as the law requires.
Your rights
You may ask for a copy of your personal data, correct data that is wrong, ask us to delete data we no longer have to keep, and withdraw your consent to be contacted. Send your request on WhatsApp or by email, below on this page.
Children
Bookings for guests under 18 are made by a parent or guardian.
Changes to this policy
We may update this policy, and the date of the latest update is shown at the top of this page.
Questions?
Contact our team on WhatsApp or by email. Include your booking code if you have already booked.