Bookings and confirmation
A booking made on the website or on WhatsApp becomes a reservation once we confirm it or once it is paid in full. A request that is not paid or confirmed does not hold a place yet.
Please check that your name, WhatsApp number, email, dates and number of guests are right. We contact you on WhatsApp or by email when something needs checking.
Prices and payment
Prices are in Indonesian rupiah and follow the price list on the website at the time you book. What each package includes is written on its card. Costs not written in a package, such as the Raja Ampat marine park entry fee, are paid by the guest unless the package says they are included.
You can pay with Midtrans (card, virtual account, QRIS, e-wallet), by bank transfer, or with PayPal in US dollars at the rate shown when you pay. A booking not paid in full by its payment deadline may be cancelled, and its place given to other guests.
We never store card numbers. Card details are handled by the payment provider directly.
Fares, date changes and cancellation
When you book an activity or gear rental, you choose the Standard, Comfort or Flexi fare. The fare decides whether you can change the date and whether you can cancel for a refund. The details are on the Reschedule & refund policy page.
Who can take part
- Fun dives are for certified divers only. Please bring your certification card and logbook if you have one.
- Discovery Dive is for non-certified guests, with a guide through the whole dive.
- Every diver fills in a medical statement. Some conditions need a doctor's approval before diving.
- Guests under 18 join with the consent and company of a parent or guardian.
- Age, depth and experience limits follow the standards of the dive training agency and are checked by our team.
Safety
Safety comes first. The guide or captain may change the dive site, shorten or cancel an activity when the weather, currents, sea conditions or a guest's condition do not allow it. Please follow the briefing and the guide's directions throughout.
Guests under the influence of alcohol or drugs, or who ignore safety directions, may be left out without a refund.
We recommend not flying within 24 hours after diving, and having travel insurance that covers diving.
Gear rental
Rental gear is used for the dates booked and returned clean. Damage beyond normal use, or a lost item, is charged at its repair or replacement cost.
Dive Shop
Stock on the website follows our warehouse. If an item turns out to be sold out after you pay, we offer a replacement or refund that item. Please report an item that arrives damaged on WhatsApp within 3 days of receiving it.
Photos and videos
Our team sometimes takes photos or videos during activities and uses them to document and promote Zanclus. Let us know if you would rather not appear in them.
Liability
Diving and activities at sea carry risks. By taking part, you accept those risks. Our liability is limited to what you paid for the activity concerned, except for loss caused by our negligence.
We are not responsible for personal belongings lost or damaged during an activity, unless they were left in our team's care.
Changes and governing law
We may update these terms, and the date of the latest update is shown at the top of this page. These terms are governed by the laws of the Republic of Indonesia. Disputes are first settled by discussion in good faith.
Questions?
Contact our team on WhatsApp or by email. Include your booking code if you have already booked.