Fares and their rules
The increase is worked out on the package or rental price, not on add-ons or purchases.
- StandardThe date only changes when weather or sea conditions rule the day out, as decided by our team. No refund.
- Comfort+10%Change the date yourself, up to 2 days before the activity. No refund.
- Flexi+20%Change the date yourself up to 2 days before, or cancel for a refund up to 7 days before. The refund is the base price, without the fare increase.
How to change the date or cancel
Open the Manage booking link in your booking email. It shows the last day to change the date and the last day for a refund on your booking. Pick a new date, or cancel if your fare is Flexi. If you did not get the email, message us on WhatsApp with your booking code.
How much is refunded
A Flexi refund is what you paid less the Flexi fare increase. Add-ons are refunded in full. Dive Shop purchases are not part of an activity refund.
The refund goes back to the account or payment method you used. Our team contacts you on WhatsApp to arrange it.
If we cancel
If we cancel an activity because of the weather, sea conditions or safety, you can choose a new date at no cost, whatever your fare. If no new date suits you, contact us and we will find a solution together.
No-shows
Guests who do not come at the agreed time without letting us know are treated as cancelling without a refund. Boats leave on schedule, for safety and for the other guests.
Dive Shop purchases
Items bought cannot be exchanged or returned, unless they arrive damaged or are not what you ordered. Please report it on WhatsApp within 3 days of receiving the item.
Bookings through an agent
Bookings made through a travel agent or OTA follow that agent's policy. Please contact your agent for changes or cancellations.
Questions?
Contact our team on WhatsApp or by email. Include your booking code if you have already booked.